Patient Registration Representative (Full-Time)

PaRC (Prevention and Recovery Center) is looking for talented healthcare professionals to join our team!

Part of the Discovery Behavioral Health family of brands, we are dedicated to helping our patients and their families cope with alcohol and substance abuse and find a path of hope, health and healing.

Our success and outstanding reputation for quality programs in the field of recovery depend on the motivated, enterprising and qualified professionals we recruit and retain. Our employees are caring and committed. They enable us to give exceptional and pioneering treatment and the tools individuals and their families need to reclaim sobriety and pursue rich lives.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

Compensation range starts at $17

Compensation will be dependent upon geographic region, education, and experience 

Our Offer to You! 

We are dedicated to empowering our employees with their professional and personal development by providing:

• 401(k) 
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

Responsibilities

• The Intake Registration Representative will efficiently manage the process of patient intake and registration, including the update and verification of demographic details, scanning ID and insurance cards, and notifying relevant departments of the new admission. 
• Explain all necessary consents to patients or guarantors and obtain signatures, ensuring an informed process.  
• Patient Registration Representative will enter patient information into our EMR system with a high level of accuracy. 
• Responsible for collection of patient payments and issuing of appropriate receipts. 
• Greet all visitors in the main lobby and notify appropriate staff when patients or guests have arrived; guests will sign in, complete COVID screening questionnaire with temperature check, and receive badges as necessary. 
• Answer and direct all incoming phone calls and voicemails appropriately; take and retrieve messages on behalf of corporate personnel. 
• Provide callers and visitors with company information (i.e., company address, directions, location, fax numbers, website address, program information, etc.). 
• Perform Point of Care Testing and Vital Collection. Ensure timely documentation of results in patient record.
• Sign for deliveries and prepare packaging and shipping labels to send shipments via USPS and FedEx upon request. 
• Retrieve, sort, and distribute all facility mail/email to the appropriate department or employee on a daily and timely basis. 
• Support various operational tasks, including participating in audits, searches, and other administrative duties as assigned, contributing to the overall efficiency and compliance of the facility. 
• Securely collect and log items dropped off for current patients, ensuring their belongings are safely managed and delivered. 
• Oversee the inventory of office supplies, placing orders as necessary to ensure the intake department is well-stocked. 
• Assist intake and Quality Management departments with any other work-related functions. 

The ideal candidate will also possess advanced computer skills.

This is a full-time position that will work Monday - Friday 2:00 PM - 10:30 PM and potential rotating weekends as needed. 

For a virtual tour of the facility, please visit our website at parcbh.com.

• High School Diploma 
• Two years of experience in patient registration, behavioral health facility, or office reception work is preferred.  
• Maintains open communication lines with clinical director, clients and families.
• Knowledge of the Principles and Practices of the discipline.
• Knowledge of Joint Commission Standards.
• Demonstrates Proficiency in Communication & Written skills.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality laws.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.  

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing, including cannabis. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.