Patient Experience Manager

Brookdale welcomes all applicants interested in working together with our compassionate team of experienced professionals to provide the highest quality of care to every one of our patients. Here at Brookdale, we believe in supporting our valued team members.  This philosophy extends beyond our beautiful campus to include an extensive benefits package.

Compensation Range: $17-22 per hour

Compensation will be dependent upon geographic region, education, and experience

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:

• 401(k) 
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

Responsible for providing comprehensive Patient Experience Manager services to patients in conjunction with clinical counselors and clinical team. 

Responsibilites

The duties listed below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position. 

• Ensure all Patient Experience Managers identified needs and documentation is up to date.   
• Works with patients to develop individualized case management plans. 
• Shares pertinent information with team as obtained from patient’s family, referral sources, or legal entities as indicated throughout the program. 
• Facilitates group sessions.  
• Continually monitor and evaluate each patient’s progress through their case management plan and develop corrective action revisions to the plan as needed. 
• Maintain accurate documentation of service objective and outcomes as well as other services in accordance with Federal, State, and County guidelines. 
• Assists patients in obtaining necessary resources to achieve case management goals. 
• Actively participate in patient and program related meetings and trainings. 
• Maintain patient related KIPU data, including case notes. 
• Adheres to strict boundaries and professional ethics in the care of patients. 
• Conducts crisis intervention as needed. 
• Communicates and works effectively with a team, consults with the multi-disciplinary team, patient, and referent (consistent with CFR 42 and CFR 45) to address clinical issues both verbally and in writing related to the individualized treatment plan, continuing care, including types of care, level of care.  
• Regular and predictable attendance is an essential function of the job.  
• Performs other duties as assigned. 

This is a full-time position that will work 8AM- 4PM, Sunday-Thursday.

For a virtual tour of the facility, please visit our website at brookdalerecovery.com.

• Master’s degree or higher, in chemical dependency or related field, with a practicum in health or human services agency, preferably within a drug and alcohol setting OR 
• Bachelor's Degree with a major in chemical dependency or related field, with a one (1) year of clinical experience in health or human services agency, preferably in a drug and alcohol setting OR 
• Associate Degree with major in chemical dependency or related field and two (2) years of clinical experience in health or human services agency, preferably in a drug and alcohol setting. 
• Combination of education or business experience. 
• Knowledge of addiction/recovery processes along with related resources. 

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.  

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin. 

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/ 

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.