Company Description
New Hope Ranch is a residential treatment center focusing on prevention, assessment, treatment, and reintegration for people suffering from substance abuse. Services are provided on our beautiful 49-acre ranch just 15 minutes from downtown Austin Texas
New Hope Ranch’s mission has two basic purposes: to improve social behavior and enhance personal recovery and growth. The organization has a culture of innovation that thrives on the creation of new services that meet the community’s needs while maintaining effectiveness, excellence, and professionalism. New Hope Ranch values an integrated system of high-quality care focused on best practices, easy access to services, and providing a full range of services in an efficient manner.
If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.
Compensation will be dependent upon geographic region, education, and experience
Our Offer to You!
We are dedicated to empowering our employees with their professional and personal development by providing:
- 401(k) with company match
- Healthcare benefits
- Vacation and sick days
- Employee referral program
- Employee discounts to various stores, amusement parks, events, etc.
- Continuing education (CE) programs and training
- Weekly training opportunities
- Advancement opportunities within the organization
Job Description
The Operations Manager is a part of the treatment team, maintaining the wellbeing of clients and integrity of the program. Provides direct supervision of the Behavioral Tech Supervisors/leads/techs and Culinary Departments and supports training/development of the teams. Participates in the Recruitment and On-Boarding of the staff teams. Oversees all operational audits and adherence to regulatory guidelines. Develops and maintains training programs for staff. Maintains HR compliance items. Supervises facility inventory and ordering. Assures the program policies and procedures are followed by staff and in compliance with DBH and Joint Commission standards and regulations. Reports directly to the Program Director.
Responsibilities
- Ensure documentation compliance with regards to UR and Billing.
- Assistance with new intake coordination process and with new discharge planning process.
- Participation in the Health and Safety Committee.
- Participation in Joint Commission and NHR projects.
- Participation and follow up with the Performance Improvement Committee and tasks.
- Oversight of Behavioral Tech/BT Supervisors/leads:
- Goal is to focus on staff development through regular trainings/workshops.
- Continue to focus on staff recruitment/on-boarding – develop more comprehensive staff orientation/training process (this can/should include other departments as well).
- Participation in UR process, communicating with clinical, clients, case managers as appropriate to ensure clients move through treatment is fluid.
- Work closely on providing support for milieu management:
- With a strong focus on “improvement to Staff performance” as it relates to client care.
- Goal of improving intake and orientation process for clients and provide clearer presentation of our services as well as our expectations for the clients during treatment.
- Monitor the changing census regarding facility staffing.
- Follow up on obtaining Employee Missing documentation, monitoring HR compliance
- Participate and provide support in the training, scheduling, supervision, disciplinary action, and evaluation of BT/BT Supervisors
- Periodic review of Room Searches, and Daily task checklist to assure all items are complete.
- Becomes familiar with the Policy and Procedures. Consistency required in following our policies and procedures. Follow emergency procedures exactly (notification protocols, transportation, etc.). Follow exact directions given and documents everything.
- Participate in the establishing and implementing new policies and procedures.
- BHT/Client Supplies: Ordering of Supplies periodically and as needed for BHT/staff/patients
- Provides for clear lines of responsibility and accountability within BHT department.
- Communicates effectively up and down the organizational chart.
- Oversees general daily operations of BHTs.
- Provides reports for the Program Director, Regional CEO, COO and monitors key performance indicators.
- Participates in leadership meetings.
- Plans, organizes and directs services and special programming for clients.
- Manages petty cash account with support of Accounting Department.
- Maintains staffing grids and monitors overtime for BHT operations teams
This is a full-time position that will work day shift - some weekends or evenings as needed for staffing.
For a virtual tour of the facility, please visit our website at newhoperanch.com
Qualifications
- High school diploma or GED, Bachelors degree preferred
- Operational experience required
- Minimum of 2 years working experience in fields relating directly to SUD treatment, Mental/Behavioral Health preferred
- Intermediate level experience with Microsoft Office; Specifically, Microsoft Outlook, Word and Excel. Internet navigation required.
- Possess and maintain a current and negative TB test
- Possess and maintain a current valid driver’s license
Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.
Additional Information
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.
For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/
Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.
