Mental Health Territory Operations Manager

Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating, mental health, and substance use disorders, and places a high priority on seeking employees who share our passion for improving the lives we serve.

Our Offer to You!

We are dedicated to empowering our clinicians with their professional and personal development by providing:

• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Resources to become a Certified Eating Disorder Specialist through IADEP
• Support for pursuing multi-state licensure
• Continuing education (CE) programs and training
• Supervision hours
• Weekly training opportunities
• Advancement opportunities within the organization

The Territory Operations Manager is responsible for collaborating with and overseeing the programs in the designated territory to maximize their productivity and excellence. This role works closely with the Regional Vice President to carry out the strategic plan of Discovery Mood and Anxiety.

Essential Job Functions

• Responsibility for day-to-day operations of all assigned locations, ensuring proper operations against identified key metrics including volume, operational excellence, quality of care, financial growth, and customer experience
• Act as a hands-on leader, frequently (weekly) visiting facilities to ensure efficiency, quality, and systematic functions in operational/clinical performance
• Provide leadership, direction, and ongoing management for the daily operations including direct responsibility for all sites and their respective territory.
• Maximizes efficiency and effectiveness of day-to-day business operations and identifies and targets areas within the division which can be improved.
• Prioritize and ensure the embodiment of the organizational values of access to care and clinical quality.
• Implement revenue and cost strategies that align with corporate objectives.
• Prepare and report timely and accurate operational performance reports, against key metrics, to the senior management team.
• Establish and maintain standardized operating processes and maintain a positive, professional culture.
• Recruit, develop and retain key talent through coaching, training, and leadership development.
• Leads projects and direct teams to drive continuous-improvement initiatives into daily operations.
• Ensure compliance with corporate systems, policies, and procedures.
• Monitors and evaluates programs to ensure compliance with regulatory agencies, accrediting bodies, and requirements of third-party payers. 
• Oversees Program Managers/Directors to execute the division’s budgetary strategy.  Focuses on maintaining appropriate expenditure and reduction of loss from operations.
• Works collaboratively with Human Resources department to lead team and establish a trusting and productive department. This includes carrying out essential HR functions for direct reports (i.e., hiring, annual reviews, performance management, and personnel improvement plans).
• Analyzes the performance of support functions for programs and make recommendations and improvement.
• Maintains excellent and prompt communication with all DBH employees to ensure coordination of operational activities.
• Serves as representative for Discovery Mood and Anxiety by collaborating with the Clinical Outreach Representatives to establish and maintain positive relationships with the community.
• Interacts with outside eating disorder, substance abuse, and mental health treatment programs and providers at all levels of care to establish referral relationships, educate regarding our treatment approach, and facilitate continuity of care for shared clients.
• Promotes superb customer service and excellent service delivery.
• Ensure process implementations are carried out through each individual entity within the region.

Compensation Range: $100,000-125,000

Compensation will be dependent upon geographic region, education, and experience

• Master’s Degree or Doctorate preferred, years of experience could be considered in leu of Master’s Degree
• Three to five years of experience in the mental health field
• Two years of management and/or operations experience with multi-site responsibility.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.