LCCA Territory Operations Manager

Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating disorders, mental health, and substance use and places a high priority on seeking employees who share our passion for improving the lives we serve.

Since 1997, Discovery Mood and Anxiety Programs, DBH’s Mental Health Disorder Division, has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.

Compensation Range: $110,000-115,000 per annum

Compensation will be dependent upon geographic region, education, and experience 

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:

• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing Education (CE) programs and training
• Networking opportunities and development of professional relations
• Weekly training opportunities
• Advancement opportunities within the organization

The Territory Operations Manager is responsible for collaborating with and overseeing the programs in the designated territory to maximize their productivity and excellence. This role works closely with the Regional Vice President and Regional Clinical/OP Director to carry out the strategic plan of Discovery Mood and Anxiety.

Responsibilities

• Responsibility for day-to-day operations of all assigned locations, ensuring proper operations against identified key metrics including volume, operational excellence, quality of care, financial growth, and customer experience
• Act as a hands-on leader, frequently (weekly) visiting facilities to ensure efficiency, quality, and systematic functions in operational/clinical performance
• Provide leadership, direction, and ongoing management for the daily operations including direct responsibility for all sites and their respective territory.
• Maximizes efficiency and effectiveness of day-to-day business operations and identifies and targets areas within the division which can be improved.
• Prioritize and ensure the embodiment of the organizational values of access to care and clinical quality.
• Implement revenue and cost strategies that align with corporate objectives.
• Prepare and report timely and accurate operational performance reports, against key metrics, to the senior management team.
• Establish and maintain standardized operating processes and maintain a positive, professional culture.
• Recruit, develop and retain key talent through coaching, training, and leadership development.
• Leads projects and direct teams to drive continuous-improvement initiatives into daily operations.
• Monitors and evaluates programs to ensure compliance with regulatory agencies, accrediting bodies, and requirements of third-party payers. 
• Oversees Program Managers/Directors to execute the division’s budgetary strategy. Focuses on maintaining appropriate expenditure and reduction of loss from operations.
• Works collaboratively with Human Resources department to lead team and establish a trusting and productive department. This includes carrying out essential HR functions for direct reports (i.e., hiring, annual reviews, performance management, and personnel improvement plans).
• Serves as representative for Discovery Mood and Anxiety by collaborating with the Clinical Outreach Representatives to establish and maintain positive relationships with the community.
• Interacts with outside eating disorder, substance abuse, and mental health treatment programs and providers at all levels of care to establish referral relationships, educate regarding our treatment approach, and facilitate continuity of care for shared clients.
• Participate in administrative on call rotation on weekends and maintain 24-hour availability when on call.

For a virtual tour of the facility, please visit our website at discoverymood.com

• Master’s Degree or Doctorate preferred, years of experience could be considered in leu of Master’s Degree
• LCCA license in the state of TX required
• Three to five years of experience in the mental health field
• Two years of management and/or operations experience with multi-site responsibility.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.