Medical Patient Care Advocate

Anew Era TMS & Psychiatric multi-clinic practice is looking for a qualified candidate to join our fast-growing company. Anew Era TMS, part of the DiscoveryMD professional psychiatric division, prides itself with its close culture and clinical excellence, while focusing on helping patients sustain their mental health wellness goals and bringing a new sense of hope to those who are suffering.

Compensation Range: $19 per hour - $24 per hour 

Compensation will be dependent upon geographic region, education, and experience 

Our Offer to You! 

We are dedicated to empowering our employees with their professional and personal development by providing: 

• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

Responsibilities

• Respond to all medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries.
• Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record. 
• Review and respond to all pharmacy and patient drug interaction and/ or drug changes requests once reviewing with the Medical Provider. 
• Respond to all medical record requests in a timely manner. 
• Submit records when a payment has been processed and a patient signed Release of Information has been completed. 
• Comply with all company policies and procedures for risk identification and risk assessment.
• Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions.
• Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter. 
• Interact with all medical receptionists in a positive and collaborative manner.
• Covering Medical Receptionists as needed.

This is a full time position working out of our Torrance office. 

For a virtual tour of the facility, please visit our website at aneweratms.com

• Associates or Bachelor’s degree preferred
• Relevant medical office or pharmacy setting experience 2 years minimum. 
• Prior Pharmacy experience preferred 
• Prior Medical Record experience preferred
• Mental Health experience or knowledge preferred

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.  

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.