Collections Supervisor - Behavioral Health

At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it.  As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide.  Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve. If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place.  Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $65-70k

Compensation will be dependent upon geographic region, education, and experience 

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:

• 401(k) 
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

The Collections Supervisor is responsible for oversight, management and development of department staff, duties, and policy; along with reporting duties and assisting with managing accounts receivables.

Responsibilities:

• Develop, compile and maintain detailed and updated reports
• Initial and ongoing training of department staff
• Read and understand authorizations for treatment rendered
• Read and understand explanation of benefits (EOB’s)
• Read and understand single case agreement (SCA) and letters of agreement (LOA’s)
• Read and understand Verification of Benefits (VOB), including calculating patient responsibility
• Able to help with calls from patients and their families regarding policy, patient responsibility and direction.
• Keep detailed notes for all communications with other departments, managers, and outside agencies such as insurances, etc.
• Note and offer solutions of trends in insurance practices.
• Processing requests for further documentation from payers
• Meet with Business Office Manager, semi-monthly, to discuss status of aging accounts
• Review the aging report with updated and relevant status information in conjunction with the team members
• Identify accounts for potential write off or bad debt
• Assist in processing requests from team for refunds, adjustments and transfers.
• Manage Merchant Service accounts as needed
• Keep up to date with payer issues, concerns, protocol and changes
• Assist team members with account audits as needed

For a virtual tour of the facility, please visit our website at centerfordiscovery.com. 

• Minimum Associates Degree or certification in Medical Billing/Health Claims Examining, or
• Minimum 2 to 4 years experience in Medical Billing, Health Claims Examining and Collections
• Minimum 2 years direct supervision of Business Office staff
• Understanding of insurance terminology and inner workings of insurance companies
• Calculate patient financial responsibility based on benefit review (i.e. able to understand how deductible, co-insurance, co-pays and maximum out of pockets work in determining patient responsibility)
• Excellent knowledge of full billing and revenue cycle
• Knowledge of HIPPA regulations
• Excellent computer skills
• Excellent skills with Word and Excel; PowerPoint a plus
• Analytical and have the ability to collect, assess and interpret data
• Demonstrate excellent critical thinking skills
• Demonstrate time management skills

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.