Care Coordinator - Behavioral Healthcare

At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it.  As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide.  Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve. 

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place.  Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $19-26/hr.

Compensation will be dependent upon geographic region, education, and experience

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:

• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Resources to obtain certification in EMDR, CBT Trauma Focused therapies
• Support for pursuing multi-state licensure
• Continuing Education (CE) programs and training
• Supervision hours
• Networking opportunities and development of professional relations
• Weekly training opportunities
• Advancement opportunities within the organization
• TMS training is paid

Care Coordinators are responsible for ensuring a seamless transition of patient care between programs. This includes, but is not limited to, ensuring that the interactions and experiences of patients, loved ones, and referral partners have with Discovery Behavioral Health are exemplary and consistent, regardless of brand, services, or level of care. This is accomplished by ensuring all points of contact within the DBH system are timely, meaningful, and exceptional, from inquiry through discharge and aftercare. Care coordinators are also responsible for identifying opportunities to transition patients within the DBH family of brands and services as appropriate to ensure they have the best possible chance for recovery.

Care Coordinators connect with callers, patients, and D365 users regularly to assess treatment needs and work closely with admissions and clinical outreach to provide appropriate referrals for follow up care. This is accomplished through coordination with patient’s treatment teams, assigned admissions coordinator, clinical outreach, care coordination teams, and other appropriate staff to ensure quality and appropriate care is recommended and planned.

Essential Job Functions:

• Identifies callers, patients, and D365 users appropriate for DBH programs through collaboration with admissions and utilization of Kipu and Salesforce systems.
• Supports DBH clinical and care coordination teams in discharge planning by identifying DBH or outside resources as appropriate for continuation of patient care.
• Supports in the development of discharge plans that are in alignment with CSQM goals, treatment team recommendations, clinical outreach, and patient’s individual needs.
• Communicates with patient treatment team, internally and externally, and other appropriate parties as indicated ensuring HIPPA compliance.
• Attends Treatment Team meetings as appropriate to ensure clinical collaboration and patient care coordination. Attendance of additional meetings may be required as deemed appropriate by facility and Care Coordination leadership.
• Completes documentation for patient and caller interaction as appropriate in DBH EMR and CRM.
• Documents outbound, discharge, and D365 referrals in the patient’s medical and salesforce records as appropriate.
• Thorough research of recommended care options including outpatient services, Sober Livings, therapists, psychiatrists, etc. to ensure quality referrals.  Research conducted will include primarily clinical outreach recommended referrals, internet screening for well-trusted services, phone calls to verify appropriateness and reserving available space if transitioning to a sober living.
• Performs other duties and tasks as assigned.

• Experience working with clients and documentation in a hospital and/or mental health facility preferred.
• Required to possess one of the following:
  • Bachelor’s Degree
  • CDAC (Certified Alcohol and Drug Counselor) Certificate.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.